{"id":206,"date":"2014-10-30T10:11:32","date_gmt":"2014-10-30T10:11:32","guid":{"rendered":"http:\/\/localhost\/expogroup\/2014\/10\/30\/the-expo-groups-dianne-bailey-honored\/"},"modified":"2018-12-09T23:49:54","modified_gmt":"2018-12-09T23:49:54","slug":"the-expo-groups-dianne-bailey-honored","status":"publish","type":"post","link":"https:\/\/c1mdevsite.com\/theexpogroup.com\/the-expo-groups-dianne-bailey-honored\/","title":{"rendered":"The Expo Group\u2019s Dianne Bailey Honored"},"content":{"rendered":"

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The Expo Group\u2019s Dianne Bailey <\/strong><\/span><\/p>\n

Honored by Dallas CVB<\/strong><\/span><\/p>\n

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Irving, Texas \u2013 Oct. 30, 2014 \u2013 Dianne Bailey, director of customer account management for The Expo Group and one of the company\u2019s original employees, has been honored by the Dallas Convention and Visitors Bureau with the 12^{th<\/sup>\u00a0Annual LaVonne Rea Exceptional Customer Service Award.<\/p>\n}

\u201cCustomer service is an extension of hospitality,\u201d Dianne says.\u00a0\u201cIt is important to personalize the Customer Experience, making sure each customer has a great experience every time, no matter what.\u00a0 Listen, support and appreciate your customer. \u00a0Treat people well with confidence and a great service experience will follow.\u201d<\/p>\n

Dianne loves working with people, teaching, training, sharing and helping others. She says a positive attitude, self-confidence and a desire to help others are the most important attributes in a service professional. She was presented her award at the DCVB\u2019s Annual Meeting at the Kay Bailey Hutchison Convention Center in downtown Dallas. The award is named after LaVonne Rea, a long-time employee of DCVB who retired after 26 years of selling Dallas as the ideal destination. This special award annually honors an individual in the hospitality industry who excels in customer service, or who constantly goes above and beyond to make a client happy and satisfied with their Dallas experience.<\/p>\n

\u201cGreat customer service means focusing on the customer and treating them as if they were your best friend, even the difficult ones,\u201d Dianne says. She advises her team of service professionals to listen for the customer\u2019s real need, always remembering you are delivering an emotion through a service. It is with this outlook that Dianne also serves her internal customers, every one of us at The Expo Group.<\/p>\n

\u201cOur company has grown almost 1,000% with Dianne\u2019s influence on our clients and on two generations of employees learning customer service at her feet,\u201d says The Expo Group Founder and CEO Ray Pekowski. \u201cFrom the very beginning, Dianne\u2019s natural desire to help people was evident.\u00a0 It didn\u2019t matter if the customer was spending $100 or $100,000 Dianne always took the time to be sure everything they needed was being done for them.\u201d<\/p>\n

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Dianne first served as a Customer Account Manager then Team Leader before becoming director of the department. In nominating Dianne for the Service Award, The Expo Group employees communicated how amazing she is at her job and how caring she is of them as people.<\/p>\n

\u201cEach day, seeing and working with my team and co-workers, sharing experiences, new ideas, successes, improvements and changes \u2013 it is all so fulfilling and makes me happy,\u201d Dianne says. \u201cWe share a mutual foundation in our visions, values, goals and honoring God in our work.\u00a0 We are a big family and care about each other.\u201d<\/p>\n

About The Expo Group<\/span><\/p>\n

The Expo Group is the Single Source\u00ae general contractor providing fascinating experiences for exhibitions and events with a\u00a0personal touch. The Dallas-based company also has offices in Boston, Las Vegas, Chicago, Austin\/San Antonio and Washington D.C. Learn more at <\/em>www.theexpogroup.com<\/em><\/a> or contact Dana Freker Doody directly at 972-751-9644, <\/em><\/em>ddoody@theexpogroup.com<\/em><\/a> or on Twitter @theexpogroup.<\/em><\/span><\/p>\n

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