In the era of cut throat competition and shrinking margins, small businesses are under constant pressure. Anyone who has had the experience of running a business knows how difficult it can be to keep operating costs low and profits reasonable. This is especially difficult when turnover is high and subsequently standards drop. Effectively, the consistency of products and services being offered over time define profits, but the thing to remember is that consistency depends a lot on training. Research has shown that quality training has a direct correlation with quality and consistency of service, and ultimately with business reputation and…