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    FAQs

    • Knowledge Base
    • FAQs

    Getting Started (6)

    • Are Udutu courses compatible with Blackboard Learn LMS?
    • I registered for a Udutu Course Authoring Tool account but never received a confirmation email. How can I confirm my account?
    • Is there a way to sort my courses in the authoring tool?
    • What does the Udutu name stand for?
    • Getting Started with Course Authoring

    View All 6

    Subscriptions (5)

    • How do I cancel a Subscription?
    • What’s included in a LMS Subscription?
    • How do I reactivate a LMS subscription?
    • How do I add a promo code to an existing LMS subscription?
    • How do I create a new subscription using a promo code?

    View All 5

    Mobile Courses (3)

    • What is the learner experience of menus and topics in mobile friendly courses?
    • What does tracked mean?
    • What is the difference between Hidden and Normal folders?

    View All 3

    Learning Management Systems (LMS) (33)

    • What is included in my free LMS account?
    • Is there a report available in the LMS that will show me what questions my learners answered correctly/incorrectly?
    • Is your LMS SCORM and AICC compliant?
    • How do I manually enter training records for face to face training?
    • Is your LMS SCORM Compliant?

    View All 33

    Mobile (1)

    • Will my courses work on an iPad?

    View All 1

    Security (6)

    • How are courses stored on the system?
    • How does Udutu ensure my data is private and secure?
    • How secure is my course once it is published?
    • I forgot my password, can you send it to me?
    • What are your policies regarding content security and ownership?

    View All 6

    System Functionality (18)

    • How do I delete my course authoring tool account?
    • How do I edit the names of files/images that are in my library?
    • How do you run a course from a CD or DVD?
    • I have dozens of items (audio, video, images) in my library that have no title. I have no idea how to find the one I want. Some have titles, but I don’t know how they got there. How can I add titles to library items?
    • Is it possible to set expiration dates or course span in days or weeks?

    View All 18

    Technical Troubleshooting (4)

    • LMS Tracking/Scoring Issues
    • Why can’t I get the course to launch?
    • Why do I get a blank page when I launch the downloaded course package?
    • How do I determine my customer ID?

    View All 4

    Working With Audio (6)

    • I’d like to add audio to my course, what formats are acceptable?
    • Is there a way to make the narration on a screen begin by having the viewer click on a link?
    • What is the best way to create audio and add it to a screen?
    • What music file types are supported by the Udutu Authoring Tool?
    • Why does the audio cut-off when the screen loads for the first time?

    View All 6

    508 Compliance (2)

    • Are all screens in the Authoring Tool 508 Compliant?
    • How are descriptions added to images used in my course?

    View All 2

    Working With Other Media (7)

    • Why do my movie files (.mov, .avi, .mpeg) load so slowly in the Udutu Course Authoring Tool?
    • How can I upload multiple media files into the Udutu Course Authoring Tool?
    • How do I ensure my screen captures made with Camtasia and Adobe Captivate load properly in my course?
    • I have created a training video in Captivate and need to upload it to the UDUTU course authoring tool. Do I need to convert the Captivate file? How do I upload it?
    • I have uploaded a .png image with a transparent background but it is not transparent in UDUTU. Any suggestions?

    View All 7

    Assessments (9)

    • Is there any way to find out exactly which questions in a quiz that people got wrong/right?
    • What’s the difference between ‘Scored’ and ‘Self-Assessment’?
    • In the “Order The Steps” template, is it possible to increase the number of steps?
    • How can I make assessment screens mandatory in my course?
    • How to add assessments with remediation

    View All 9

    Working With Video (5)

    • Can I create training videos that will also be interactive so the user can take a quiz at the end and keep scores?
    • How can I embed a YouTube, Vimeo, or other web based video into my course?
    • What are the video requirements for optimal playback in my course?
    • What format is accepted for video files. I tried to upload a video and received an error.
    • What video file types are supported by the Udutu Authoring Tool?

    View All 5

    Course Design (11)

    • I would like to convert a 6 hr classroom session into an online course, can you tell me how long of a course that would be?
    • There seems to be a screen missing from my course. Help!
    • What are hidden resources for?
    • Adding a background image to a screen
    • Can I create a completely customized theme template in the authoring tool?

    View All 11

    Publish Options (8)

    • What settings should I use in order to generate a .zip file of my Udutu course that is compatible with the Moodle 2.4 platform?
    • When I try to extract a course from the course authoring tool, I receive an error message. Why?
    • Are my courses created with the Udutu Course Authoring Tool compatible with learning management systems (LMS) like Moodle?
    • Can I use more than one distribution method?
    • How do I import my Udutu course into Moodle?

    View All 8

    PowerPoint Import (3)

    • Preferred Image Formats
    • What are Interactive Screen Templates? How do you use them?
    • What are the Text, Image, Document Video Templates?

    View All 3

    Can I create a completely customized theme template in the authoring tool?
    Can I create training videos that will also be interactive so the user can take a quiz at the end and keep scores?
    How do I cancel a Subscription?
    I’ve uploaded a course I created using the Udutu Authoring Tool into the LMS. I can see the course in the LMS but when I log in as a Learner, the course is not available. What am I doing wrong?
    Will my courses work on an iPad?

    What is Course Authoring?

    Course Authoring tools are used to help develop and present your eLearning content. They additionally give you the tools to be creative with the delivery and distribution of your course. e-Learning authoring tools enable trainers to mix an array of scenarios and content types to create specialised, appealing and interactive training content.

    LEARN MORE

    What is an LMS?

    A learning management system (LMS) is an application (self hosted or web based) for the administration, documentation, tracking, reporting and delivery of electronic educational technology (also called e-learning) courses or training programs.Its primarily purpose is in content/course delivery and distribution, training and continuing education.

    LEARN MORE

    On-Demand Services

    Udutu offers a variety of on-demand professional services such as course development and multimedia production to meet all your training needs. Over ten years, we have helped hundreds of organizations effectively develop and roll out their training content. Contact us to get a Quote in case you or your business are looking for customized solutions.

    LEARN MORE

    E-mail: info@udutu.com

    100 – 19 Dallas Rd. Victoria, BC V8V 5A6
    Tel: 250-388-5003

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