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    FAQs

    • Knowledge Base
    • FAQs

    Security (6)

    • How are courses stored on the system?
    • How does Udutu ensure my data is private and secure?
    • How secure is my course once it is published?
    • I forgot my password, can you send it to me?
    • What are your policies regarding content security and ownership?

    View All 6

    System Functionality (18)

    • Is there a way to include short answer responses in assessment screens within the course?
    • The changes I’ve made to a screen don’t seem to appear when I preview it.
    • The text formatting ribbon is not visible in the Text Editor Window. Using Win7 Home Prem, SP1 & IE 10.
    • We are using a SCORM based LMS (learning management system). Are courses created in your Course Authoring Tool SCORM compliant?
    • Are there special considerations when deploying a course to Learners using desktop and mobile devices to access the course?

    View All 18

    Technical Troubleshooting (4)

    • LMS Tracking/Scoring Issues
    • Why can’t I get the course to launch?
    • Why do I get a blank page when I launch the downloaded course package?
    • How do I determine my customer ID?

    View All 4

    Working With Audio (6)

    • I’d like to add audio to my course, what formats are acceptable?
    • Is there a way to make the narration on a screen begin by having the viewer click on a link?
    • What is the best way to create audio and add it to a screen?
    • What music file types are supported by the Udutu Authoring Tool?
    • Why does the audio cut-off when the screen loads for the first time?

    View All 6

    508 Compliance (2)

    • Are all screens in the Authoring Tool 508 Compliant?
    • How are descriptions added to images used in my course?

    View All 2

    Working With Other Media (7)

    • How can I upload multiple media files into the Udutu Course Authoring Tool?
    • How do I ensure my screen captures made with Camtasia and Adobe Captivate load properly in my course?
    • I have created a training video in Captivate and need to upload it to the UDUTU course authoring tool. Do I need to convert the Captivate file? How do I upload it?
    • I have uploaded a .png image with a transparent background but it is not transparent in UDUTU. Any suggestions?
    • What are the optimal settings to provide the largest, clearest image/video on a screen?

    View All 7

    Assessments (9)

    • How can I make assessment screens mandatory in my course?
    • How to add assessments with remediation
    • I am experiencing issues with a course displaying in the LMS as incomplete, yet passed. How is this possible?
    • I have an older Udutu course and some screens appear blank when I view the course?
    • Is there a way to get rid of the “Show Me” button on the self assessment screens in my course?

    View All 9

    Working With Video (5)

    • Can I create training videos that will also be interactive so the user can take a quiz at the end and keep scores?
    • How can I embed a YouTube, Vimeo, or other web based video into my course?
    • What are the video requirements for optimal playback in my course?
    • What format is accepted for video files. I tried to upload a video and received an error.
    • What video file types are supported by the Udutu Authoring Tool?

    View All 5

    Course Design (11)

    • Adding a background image to a screen
    • Can I create a completely customized theme template in the authoring tool?
    • I have a bunch of screens to delete in my course, is there an easier way than deleting each one individually?
    • I would like to add a logo to the bottom right of each page of my course, can I do that?
    • I would like to convert a 6 hr classroom session into an online course, can you tell me how long of a course that would be?

    View All 11

    Publish Options (8)

    • Are my courses created with the Udutu Course Authoring Tool compatible with learning management systems (LMS) like Moodle?
    • Can I use more than one distribution method?
    • How do I import my Udutu course into Moodle?
    • I downloaded my course to my computer, but I can’t seem to start the course. What am I doing wrong?
    • Is it possible to extract a course to simple HTML only, without the SCORM files?

    View All 8

    Getting Started (6)

    • Are Udutu courses compatible with Blackboard Learn LMS?
    • I registered for a Udutu Course Authoring Tool account but never received a confirmation email. How can I confirm my account?
    • Is there a way to sort my courses in the authoring tool?
    • What does the Udutu name stand for?
    • Getting Started with Course Authoring

    View All 6

    Subscriptions (5)

    • How do I cancel a Subscription?
    • What’s included in a LMS Subscription?
    • How do I reactivate a LMS subscription?
    • How do I add a promo code to an existing LMS subscription?
    • How do I create a new subscription using a promo code?

    View All 5

    Mobile Courses (3)

    • What is the learner experience of menus and topics in mobile friendly courses?
    • What does tracked mean?
    • What is the difference between Hidden and Normal folders?

    View All 3

    Learning Management Systems (LMS) (33)

    • I have uploaded an activity in the LMS but my learners can’t access it. Why?
    • What is the difference between a browser and an instructor in the LMS permission type?
    • I know that learners can pay via PayPal to purchase Tuition credits to access a course, but is it possible for one person to purchase these for a group of learners?
    • Why aren’t ad-hoc activities that I’ve added to my Learning Path listed under “My Activities” in the LMS?
    • I would like to offer my learners the choice of completing a course in either English or Spanish, is this possible in the LMS?

    View All 33

    Mobile (1)

    • Will my courses work on an iPad?

    View All 1

    PowerPoint Import (3)

    • Preferred Image Formats
    • What are Interactive Screen Templates? How do you use them?
    • What are the Text, Image, Document Video Templates?

    View All 3

    There seems to be a screen missing from my course. Help!
    Does your LMS have full WebEx integration?
    Is it possible to use a third party payment merchant to collect payment before learners can access a course or activity? (eg Google Merchant, etc).
    What is your email policy?
    What type of items can be saved to my Library?

    What is Course Authoring?

    Course Authoring tools are used to help develop and present your eLearning content. They additionally give you the tools to be creative with the delivery and distribution of your course. e-Learning authoring tools enable trainers to mix an array of scenarios and content types to create specialised, appealing and interactive training content.

    LEARN MORE

    What is an LMS?

    A learning management system (LMS) is an application (self hosted or web based) for the administration, documentation, tracking, reporting and delivery of electronic educational technology (also called e-learning) courses or training programs.Its primarily purpose is in content/course delivery and distribution, training and continuing education.

    LEARN MORE

    On-Demand Services

    Udutu offers a variety of on-demand professional services such as course development and multimedia production to meet all your training needs. Over ten years, we have helped hundreds of organizations effectively develop and roll out their training content. Contact us to get a Quote in case you or your business are looking for customized solutions.

    LEARN MORE

    E-mail: info@udutu.com

    100 – 19 Dallas Rd. Victoria, BC V8V 5A6
    Tel: 250-388-5003

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